Legal Document
crazytime Privacy Policy
Last updated: January 2025. This Privacy Policy explains how crazytime collects, uses, stores, and protects personal information from players in the Philippines.
1. What Information Does crazytime Collect?
When you register and use the crazytime platform, we collect several categories of personal information to operate the service effectively and securely for players in the Philippines.
Account information: When you register, we collect your name, date of birth, email address, and chosen username. This information is required to create and maintain your account, verify your age and identity, and communicate with you about your account activity.
Payment and transaction data: When you make deposits or withdrawals in Philippine Peso (PHP) through channels such as GCash, Maya, or online banking, we collect transaction records including amounts, dates, and payment method identifiers. We do not store full bank account numbers or e-wallet PINs.
Device and browser data: We automatically collect technical information when you access the platform, including your IP address, browser type and version, device type, operating system, and session timestamps. This helps us maintain platform security and improve performance for Philippine mobile users.
Usage data: We collect records of your activity on the platform, including games played, bets placed, pages visited, and feature interactions. This data is used to improve the platform experience and meet regulatory reporting requirements.
Cookies and similar technologies: Please refer to Section 3 for full details on how cookies are used on the crazytime platform.
2. Why Do We Use Your Personal Data?
crazytime uses the personal information we collect for the following purposes:
- Account management: To create, maintain, and secure your account, verify your identity, and process login and registration requests.
- Transaction processing: To process deposits and withdrawals in Philippine Peso and maintain accurate transaction records for your account dashboard.
- Platform improvement: To analyze usage patterns, fix technical issues, and develop new features that serve Filipino players better.
- Security and fraud prevention: To detect suspicious activity, prevent unauthorized access, and comply with anti-money laundering obligations.
- Communication: To send account-related notifications, respond to support inquiries, and inform you of updates to our policies or platform features.
- Legal and regulatory compliance: To meet obligations under applicable Philippine laws and gaming regulations, including record-keeping and reporting requirements.
We do not use your personal data for targeted advertising outside the crazytime platform, and we do not sell your data to third parties for marketing purposes.
3. How Are Cookies Used on This Platform?
The crazytime platform uses cookies and similar browser technologies to operate core platform functions and improve your experience as a player in the Philippines.
Essential cookies are required for the platform to function. They maintain your login session, remember your language and regional settings, and support secure account access. These cannot be disabled without affecting platform functionality.
Analytics cookies help us understand how players navigate the platform — which sections are visited most, how long sessions last, and where technical errors occur. This data is aggregated and not tied to your personal identity.
Functional cookies remember your platform preferences, such as display settings or game lobby filters, so you do not need to reconfigure them on each visit.
You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent certain platform features from working correctly. For most players using the mobile browser shortcut on Android or iOS, cookies are managed through their browser's built-in privacy settings.
4. How Is Your Data Stored and Protected?
crazytime applies standard security measures to protect personal data collected from Philippine players against unauthorized access, disclosure, alteration, or destruction.
Account data is stored on secured servers with access controls that limit who can view or modify player records. Login sessions are encrypted using industry-standard protocols to protect data in transit between your device and our servers. Payment transaction data is handled through established Philippine payment channels that maintain their own security certifications.
Your data is retained for as long as your account is active and for a reasonable period thereafter as required by applicable law, including regulatory record-keeping obligations. If you close your account, your personal data will be retained only for the period required by law and then securely deleted or anonymized.
While we implement reasonable security measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorized access to your account.
5. When Is Your Data Shared With Third Parties?
crazytime does not sell personal data to third parties. We may share your information only in the following limited circumstances:
- Payment processors: When you make a deposit or withdrawal in Philippine Peso, we share necessary transaction details with your chosen payment channel (such as GCash or Maya) to process the transaction. These providers are bound by their own privacy and security obligations.
- Regulatory and legal requirements: We may disclose account or transaction data to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by applicable law, court order, or regulatory directive.
- Platform service providers: We may work with third-party technology vendors who support platform operations, such as server hosting or analytics services. These vendors are contractually obligated to handle data only as directed by crazytime and not to use it for their own purposes.
- Fraud prevention: In cases of suspected fraud or abuse, we may share relevant data with relevant authorities or partner services for investigation purposes.
In all cases, data sharing is limited to what is necessary for the specific purpose and is governed by appropriate safeguards.
6. What Rights Do You Have Over Your Personal Data?
As a registered crazytime player in the Philippines, you have the following rights in relation to your personal data:
- Right to access: You may request a summary of the personal data crazytime holds about you at any time by contacting [email protected].
- Right to correction: If you believe your account information is inaccurate or incomplete, you may request a correction through your account settings or by contacting the support team.
- Right to deletion: You may request that your personal data be deleted when it is no longer necessary for the purposes for which it was collected, subject to any legal or regulatory retention requirements that apply.
- Right to object: You may object to certain uses of your data, such as marketing communications, by updating your account preferences or contacting support.
To exercise any of these rights, contact us at [email protected]. We will respond to requests within a reasonable timeframe in accordance with applicable law.
7. Protection of Minors and Policy Updates
Minor protection: The crazytime platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a minor, we will immediately close the account and delete the associated personal data. Parents or guardians who believe a minor has registered on the platform should contact us immediately at [email protected].
Policy updates: This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will update the date at the top of this page. Continued use of the crazytime platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically. For questions about these terms or how your data is handled, visit the FAQ section or contact our support team at [email protected].
Questions About Your Privacy or Account Data?
If you have any questions about how crazytime handles your personal information, or if you would like to exercise your data rights, contact the support team or visit the FAQ. Ready to explore the platform? Register a free account and get started today.